Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10
Please request a return authorization from our office. Returns are subject to a 20% restocking charge. Returns must be reported within 5 days of receiving the order. We do not accept returns on seasonal or closeout merchandise and wall borders. Shipping fees on return items are non-refundable. When calling in an order without item numbers, we make every attempt to ship the correct item. If an item is incorrect we will reship the correct item with no additional shipping fee. The return shipping on the original item will be at the customer's expense.
Every order is important and we do our best to ship all orders as complete as possible and pack each order with care. Unfortunately, sometimes circumstances beyond our control may result in an order that arrives at it's destination with signs of a "rough" journey. If this should happen please contact us as soon as possible after the delivery. All shortages and damage must be reported within 5 days of receipt of order. If any damage is found upon inspection of your order, you must save the original carton and packing materials and call customer service. Shipping fees on returns are non-refundable.
Claims of damages or missing items from purchases made at the warehouse can be reshipped at the customer's expense or you can receive a credit on your account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.